Shipping Policy

Order Cancellation

Our warehouse begins the fulfillment process as soon as you submit your order; therefore, cancellation cannot be guaranteed. Please contact us for a cancellation request, and we will do our best to accommodate you.

Order Processing

We will process your order as quickly as possible Monday through Friday. We are closed weekends and holidays. You will receive a tracking number via email once your order has been processed.

Domestic Shipping

Please use the shipping calculator in your cart to receive shipping costs and available shipping methods. Due to our central location in Houston, TX, most orders are delivered in just 2 to 4 days via UPS or FedEx ground shipping.

International Shipping

We offer international shipping to Canada on our website. We can ship to some countries worldwide but only in large quantities, please contact us to discuss freight options.

Note: The shipping cost quoted is for delivery only and does not include duties/taxes/broker fees/etc. As the importer of goods into your country, you are responsible to pay these costs.

Note: You bear all risk for orders delivered to a freight forwarder in the USA. We are not responsible for third party shipping or handling. Claims such as damage or missing items may be refused.

Package Rerouting/Address Correction

If you submitted an order with the wrong address or an incorrect/incomplete address please submit a cancellation request for your order via email. Once the order has been shipped, it cannot be stopped or rerouted to a different address.

Damage

In the rare event your order arrives damaged, please contact us immediately. Photos of the damaged items and shipping packaging are required. We will file a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship replacements at no additional cost to you. You expressly accept the carrier's approval or disapproval of a claim as binding.

Refused/Return to Sender

If an order is returned by the carrier as refused, return to sender, or undeliverable [incorrect address, incomplete address (missing suite or apartment number), a refund will be issued to the original payment method less the original outbound shipping cost and a 20% restocking fee will apply.

Lost Package

Online tracking delivery confirmation from the carrier is considered proof of delivery. If you did not receive your package, we will initiate a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship a replacement of your order. You expressly accept the carrier's approval or disapproval of a claim as binding. Please note we are not responsible for package theft after delivery, it is your responsibility to have a secure location for delivery.